Refund policy

Return & Refund Policy – My Vape Dubai

At My Vape Dubai, we take pride in offering top-quality vape products, disposable vapes, e-liquids, and accessories across the UAE. We aim to provide an exceptional shopping experience, and your satisfaction is our top priority. However, due to the nature of vape products, we have specific return and refund conditions to ensure compliance with health, hygiene, and safety standards.

✅ Return Eligibility Criteria

We only accept returns under the following conditions:

  1. Damaged or Defective Products:
    If your product arrives broken, damaged, or non-functional upon delivery.

  2. Incorrect Item Received:
    If we accidentally shipped you the wrong product or flavor.

  3. Missing Items:
    If part of your order is missing upon delivery.

❌ Non-Returnable Items

For hygiene, safety, and compliance reasons, the following items are non-returnable and non-refundable once opened or used:

  • Opened or used e-liquids, nicotine salts, or disposable vapes

  • Vape devices that have been used or show signs of wear

  • Any product not in its original sealed packaging

  • Items returned after the 48-hour return window

Please note: Products must be unopened, unused, and in the original packaging to be considered for a return unless they were damaged upon delivery.

📦 How to Initiate a Return

If you meet the return conditions above, please follow these steps:

  1. Contact us within 24–48 hours of receiving the product via:

    • 📧 Email: help.myvape@gmail.com

    • 📞 Phone:+971525962693

    • Your order number

    • Photos or video evidence of the damage or incorrect product

    • A short description of the issue

  2. Our customer service team will review your request and confirm if the return is eligible.

  3. Once approved, we will provide instructions for return or arrange a pickup.

💳 Refund Process

After receiving and inspecting the returned item:

  • If approved, we will initiate a refund within 3–7 business days via:

    • Your original payment method, OR

    • Store credit or discount code (upon your preference)

Important Refund Terms:

  • Delivery fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

  • If the item is not returned in acceptable condition, a partial refund or rejection may apply.

  • My Vape Dubai reserves the right to deny returns that do not meet our policy requirements.

🔁 Exchanges

We currently do not offer traditional product exchanges. If you received a faulty or incorrect item, we will process a refund or resend the correct item after the return is confirmed.

🚫 Order Cancellations

  • Orders can only be canceled before they are processed or dispatched.

  • If your order has already shipped, it cannot be canceled.

  • Please contact us immediately for urgent cancellation requests.

📍 Return Address

Our return address will be provided once your return is approved.
⚠️ Please do not send items back without prior approval, as they may not be accepted or processed.

📢 Important Notes

  • All returns must be requested within 48 hours of receiving the product.

  • We recommend recording a video while unboxing your package to document any issues.

  • Any abuse of our return policy, such as repeated claims or misuse, may lead to refusal of future orders.

📞 Need Help?

If you have questions about returns, refunds, or the delivery process, our customer support team is here to help.

  • 📧 Email: [Your Email Address]

  • 📞 Phone/WhatsApp: [Your Phone Number]

  • 🌐 Website: www.MyVapeDubai.com

Thank you for shopping with My Vape Dubai – UAE’s trusted source for premium vape products and fast delivery.